Help is here.
Last updated: 16 September 2026.
We're a small team. Email goes straight to the founder. Expected response within 24 hours, AEST business days.
Email founder@tailwag.appWhat do you need help with?
Lost access, can't reset password, want to delete your account, want to download your data. Email founder@tailwag.app with the email you signed up with.
Cancel, change tier, change payment method, refund request. Subscriptions bought through the App Store are managed in Settings on your iPhone: tap your name, then Subscriptions, then TailWag. Memberships are sold only in the iPhone app.
Crashes, sync issues, GPS not tracking, push notifications missing. Email with your iPhone model, iOS version, and what you were doing when it failed. Screenshots help.
Order status, damaged item, returns, sizing. See our Returns policy or email with your order number.
Report harmful content, harassment, or a safety issue. Use the Report button inside the app, or email founder@tailwag.app for urgent matters. We aim to respond within 24 hours, sooner for urgent matters. Our Community Standards are published inside the app (Profile, then Legal).
Download your data, delete your account, opt out of marketing. Email founder@tailwag.app. We respond within 30 days per the Australian Privacy Act.
Other ways to reach us
Instagram and TikTok DMs at @tailwag.app — public, slower than email.
Press, partnerships, council outreach: founder@tailwag.app.